1. Talk to us
Call 023 8192 4908 or send us a message. Tell us who needs support and what has changed. We will answer your questions and explain the options, with no obligation.
2. We visit you at home
A senior member of our team meets you, and family if you would like, to understand needs, routines, risks and what matters most to you.
3. We agree a care plan together
We write a care plan with you that sets out what support you will get, when, and how you like things done. You will know who your carers are before care begins.
4. Care begins, and we keep checking in
Our office team stays in touch, carries out spot checks, and reviews your plan regularly and whenever your needs change.